All About Managing Your Account

Just call the team on 0345 601 3344 and we will verify your identity and reset your login details for you.

Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.

It’s important to include your 10 digit Cambridge account number in the payment reference field of any electronic payments made to your account whether that is for your Savings or Mortgage accounts. If this information isn’t quoted correctly, the funds will be returned to the sender.

We are required to provide a reference to customers making electronic payments, this is to allow tracking of the payment, should our customers need to. We are sending this reference to customers via email or text.

The money app is available to everyone who uses our online service for their mortgage or savings accounts or has e-Saver accounts.

You’ll need to enter:

1. Your User ID (the one you use to access your online service in a browser)

2. Your password

3. Three characters (from your memorable word)

You’ll then be asked to:

Set up a five digit passcode

Enable Touch or Face ID (optional and it is only available on iPhone)

You’ll need to register and log in to our online portal before you’re able to use the money app, call us today on 0345 601 3344 to get set up and running.

Here's the features you'll find on our app:

• Open online savings accounts
• Set up your maturity instructions for your savings account
• Check account balances
• View transactions
• Set up and track your personalised savings goals
• Reset your login credentials, including your passcode, password, and memorable word.
• View statements generated by The Cambridge
• Change contact details, including email address, home and work telephone number.
• Request transfers to your nominated bank account via secure messages
• Find your nearest branch and their information
• Contact us
• Personalise account names