Choose something easy for you to remember — like a name or word that means something to you. If you forget it, you can reset it via the app, online, in branch, or over the phone.

Password requirements

Your password must: Be between 8–16 characters long Include at least one capital letter Include at least one number

Memorable word requirements

This is an extra layer of security. It must: Be between 6–16 characters long Not include spaces Not be case sensitive Tip: For better security, use a mix of letters and numbers, and choose a different password for each website.

Forgotten your login details?

If you’ve forgotten your login details — including your password, passcode, memorable word or User ID — you can reset them in the app, or by calling us on 0345 601 3344.

What if I forget my login details?

You can reset your login details (including your passcode, password, memorable word and User ID) through our app or by calling our Customer Contact Centre on 0345 601 3344.

Can I still register for online access if I have a branch based account?

Yes. Call us on 0345 601 3344 or pop into one of our stores to register and get your login details. You'll then be able to login to our online services and download our Money App.

Who can use The Cambridge Money App?

The money app is available to members who have registered for online services or have an online account, such as Double Access ISA, Your Saver or a Bond (opened after 18th January 2024). For security reasons our app will be supported by the latest Android and Apple applications, which may not be compatible with older devices.

Is The Cambridge Money App free?

Yes, the money app is free to download and use.

Where can I download The Cambridge Money App?

For iPhone: download it from the App Store For Android: download it from Google Play Search for ‘Cambridge Building Society’, 'The Cambridge Building Society' or 'The Cambridge Money App' and you’ll see The Cambridge logo. Tap on the app and press get or install. Apple, the App Store and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Android and Google Play are trademarks of Google Inc.

Will my device work with The Cambridge Money App?

To use our Money App, your device will need to be running on: Android 14 or above iOS 15 or above You can check your device's software version in your Settings or in the Compatibility section of your app store. If your device isn't supported, you may need to update your software or use a newer device. This helps to make sure you can use the latest features and that your accounts stays as secure as possible.

Managing your account

The Cambridge money app

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Manage your savings and mortgage accounts in one place with The Cambridge money app.

Use The Cambridge money app to check your balance, track your accounts and manage your money securely - anytime, anywhere.

New to the app? Follow the steps below to download it and set up your login.

Already registered? You can quickly log in using your User ID and passcode, fingerprints or face ID.

Getting started: set up and log in

Follow the steps below to get set up and log in for the first time, or watch the video to see how it works.

Before you start, check your device is compatible with the app:

Android 14 or later
iOS 15 or later

If your device isn't supported, you can still manage your account through our website or by contacting us.

Set up your app in a few simple steps:

1. Get your User ID (visit a branch or call 0345 601 3344) For accounts opened online, you should have your login details.

2. Download The Cambridge money app

3. Create your password and enter your details (see login requirements)

4. Verify your identity (we'll sent you a verification code)

5. Set up your login (Enter verification code, create password and memorable question and answer)

6. Choose your passcode and login preferences

Using The Cambridge money app

The Cambridge money app helps you manage your savings and mortgage accounts in one place, giving you full visibility and control- wherever you are.

Once you're set up, here's what you can do:

💰 Manage your savings accounts

With the app, you can:

Check your balance, available funds, and interest details in one place
Check your unused ISA allowance (if you have an ISA with us)
Open new savings accounts
Transfer money between your accounts*
Set maturity instructions
View your nominated bank details for each account
Personalise your account name
Create and track personalised savings goals

* You can only transfer money to your nominated account. You can't add new payees in the app. If you’d like to set up or change your nominated bank account, please call us on 0345 601 3344 or pop into your nearest branch.

🏡 Manage your mortgage

With the app, you can:

Check your outstanding balance and next payment
Track your progress as you pay off your mortgage
View detailed mortgage information, including interest rate, term end date, and reversion rate and date - even if your mortgage is split into different parts
Estimate your home equity by entering your property value
Personalise your account with a name that works for you, making it easier to keep track - especially if you have more than one mortgage

⚙️ Manage your details

You can also manage your details, access important information and get support when you need it.

View and download important documents, including statements
Update your contact details and preferences
Reset your login details if needed
Send and receive secure messages
Tell us about any accessibility needs or support requirements
Access help and find your nearest branch

Login details and requirements

Already set up your login details? You can skip this section.

If you need a reminder or help, expand the sections below to find what you need.

Use fingerprint or face ID to log in quickly

You can use biometric login (such as fingerprint or face recognition) to quickly and securely access The Cambridge money app.

When you first log in, you'll be prompted to enable biometric login if your device supports it.

You can turn this on and off at any time in the app settings. Select the three dots in the top right corner, choose the person icon, and go to the security section to enable or disable biometric login.

FAQs

We've pulled together our most commonly asked questions to help you get the most out of The Cambridge money app.

Keeping your money and details safe

Our app is designed with security at its heart. It allows you to send us secure messages to safely manage your account — whether that’s transferring money, requesting a new passbook, or making changes to your savings or mortgage account — without needing to call or visit a branch.

Our services are tested by independent experts to help keep your details and money safe, and no banking data is stored on your device.

To stay protected, make sure you keep your device and app up to date, use strong and unique passwords, and never share your login details with anyone.

We’re always working to improve the app and introduce new features, so keeping it updated will ensure you’re getting the most out of our services.

You can find more tips on how to stay secure here.

Have a question?

If you have any questions or need a bit of extra support, just get in touch - we'll be here to help.

You can pop into your local branch, call us on 0345 601 3344 or email us at: thecambridge@cambridgebs.co.uk.