The Cambridge money app

Getting started with the app

Getting set up is quick and straightforward. Follow these steps to access your branch based account online for the first time.

First-time login steps

1. Request your User ID
   Pop into your local branch or give us a call on 0345 601 3344.
   If you’ve opened your account online, your login details may already have been sent to you.
2. Download The Cambridge Money App
3. Create your password
   Select ‘Forgotten/Create Password’ and follow the steps.
4. Enter your details
   You’ll be asked for your User ID and personal details, such as your name, date of birth and postcode.
5. Verify your identity
   We’ll send a one-time verification code to your registered mobile or email.
6. Set up your login
   Enter your verification code, create your password, and set your memorable question and answer.
7. Set your passcode and preferences
   Choose a 5-digit passcode and, if you’d like, enable Touch ID or Face ID for quicker future logins.

Login details explained

User ID
Choose something that’s easy for you to remember — like a name or word that means something to you. If you forget it, you can reset it online, in branch, or over the phone.

Password requirements
Your password must:

• Be between 8–16 characters long
• Include at least one capital letter
• Include at least one number

Memorable word
This is an extra layer of security. It must:

• Be between 6–16 characters
• Not include spaces
• Not be case sensitive

Tip: For better security, use a mix of letters and numbers, and choose a different password for each website.

Need help logging in?

If you’ve forgotten your login details — including your password, passcode, memorable word or User ID — you can reset them in the app or by calling our Customer Contact Centre on 0345 601 3344.

Using biometric login

You can use biometric login (such as fingerprint or face recognition) to quickly and securely access the Cambridge Money App.

When you first log in, the app will prompt you to enable biometric login if your device supports it and you have the latest version of the app installed.

If you choose not to enable it straight away, or want to change your preference later, you can do this at any time. Simply select the three dots in the top right corner, choose the person icon, and go to the security section to enable or disable biometric login.

Keeping your money and details safe

Our app is designed with security at its heart. It allows you to send us secure messages to safely manage your account — whether that’s transferring money, requesting a new passbook, or making changes to your mortgage — without the need to call or visit a branch.

Our services are tested by independent experts to help keep your details and money safe, and no banking data is stored on your device. To stay protected, make sure you keep your device and app up to date, use strong and unique passwords, and never share your login details with anyone.

We’re always working to improve the app and introduce new features, so keeping it updated will ensure you’re getting the most out of our online services.

You can find more tips on how to stay secure here.

Have a question?

If you have any questions or need a bit of extra support, just get in touch - we'll be here to help.

Pop into your local branch, call us on 0345 601 3344 or email us at: thecambridge@cambridgebs.co.uk.