Mortgages

Ready for your mortgage appointment?

Preparing for your Mortgage Appointment

Preparing for your mortgage appointment doesn't need to be complicated. Whether you're buying your first home, moving house , remortgaging, or borrowing more, we'll explain what you need to bring and what to expect from your appointment.

On this page, you'll find information on:

 

What to expect at your mortgage appointment

Our mortgage appointments usually last up to 60 minutes depending on the type of appointment and are available face to face or over the phone.

During your appointment, your mortgage adviser will:

  • Discuss your mortgage needs and plans
  • Talk through your income, spending and financial commitments
  • Explain how much you may be able to borrow
  • Discuss your deposit and any additional borrowing requirements
  • Recommend suitable mortgage options based on your circumstances
  • Explain the next steps in the application process

 

What will I need for my mortgage appointment?

Select the type of appointment below to see what you'll need to prepare, whether you're applying for a new mortgage or managing an existing one.

 

Documents you'll need for your mortgage application

To help us process your mortgage application, please have the following documents available:

  • One proof of identity for each applicant
  • One proof of address for each applicant
  • Proof of income for each applicant

The documents we can accept are listed below.

 

Documents you'll need for your mortgage application

To help us process your mortgage application, please have the following documents available:

  • One proof of identity for each applicant
  • One proof of address for each applicant
  • Proof of income for each applicant

The documents we can accept are listed below.

Document requirements

The examples below show the documents we can accept as proof of identity, proof of address and proof of income.

Read our Verifying your identity guide for a full list of accepted documents and certification requirements.

We can only accept original or certified copies of these documents. We'll retain copies for our records and to meet our legal and regulatory obligations.

Proof of identity

Please provide one of the following:

  • A valid signed passport or EU national identity card
  • A valid UK photocard driving licence (full or provisional) - showing your current address and in-date photograph
  • A current full UK old style driving licence
Please note: the same document cannot be used as both proof of identity and proof of address. You must provide separate documents for each.

Proof of address

Please provide one of the following: 

  • A utility bill dated within the last 3 months (mobile phone bills are not accepted)
  • A council tax bill for the current year
  • A bank, building society or credit card statement dated within the last 3 months
Documents must show your full name and current residential address.

Proof of income

Please provide the relevant documents for each applicant.

If you're employed:

  • Last 3 months' payslips
  • Most recent P60
  • Last 3 months' bank statements showing salary payments

If you're self-employed, you'll usually need:

  • Last 2 years' accounts, or
  • Your SA302 tax calculations and corresponding tax year overviews
  • Last 3 months' business or personal bank statements showing income

How much can I borrow?

We'll assess what you can afford to repay based on your income, spending, deposit amount and overall financial situation.

We offer a range of mortgage deals for buying a home, remortgaging, additional borrowing and Buy to Let, each with different lending criteria and deposit requirements.

The amount you may be able to borrow will depend on the mortgage deal selected, your individual circumstances and the loan-to-value (LTV) of the property.

Your Mortgage Adviser will talk through your options and recommend a mortgage that's right for you.

Read our guide to Applying for a mortgage to learn more about eligibility, borrowing and the mortgage application process.

Talk to a Mortgage Adviser

Every mortgage application is different. A Mortgage Adviser can explain how much you may be able to borrow, discuss your options and recommend a mortgage that's right for your circumstances.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

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